This English version is a translation provided for convenience. The original Persian text is the legally binding version; in case of any conflict or difference in interpretation, the Persian text shall prevail.
Parties and Definition of the Service
“Zarrin Data” is a cloud enterprise resource planning (ERP) service built on ERPNext, provided and supported by Abrak Smart Business Solutions Processing Company. In these terms, “we” means Zarrin Data and “you” means the natural or legal person who has created an account.
Our service includes: a dedicated Persian ERPNext instance with the Jalali calendar on servers located inside Iran, technical maintenance and updates, regular data backups, and support through the channels listed on our contact page. The features of each plan are those shown on the pricing page at the time of purchase.
Our text messages are service messages: sign-in verification codes, renewal reminders and account status notices. If you connect your website or online store to the system using our theme and connector plugin, you use the same features; installing and maintaining third-party software, and the content of your website and store, remain your responsibility.
14-Day Free Trial
Each business may try the system once, free of charge, for a full 14 days. During this period all features of the trial plan are available and you are not charged anything. Do not abuse the free trial by creating several trial accounts in succession with different phone numbers or identifiers; if you do, we are entitled to close the duplicate accounts.
The end of the trial means the end of access. If you purchase a paid plan before the trial ends, all the information you have entered stays exactly where it is.
If you do not pay by the end of the trial, your account is deleted 5 days after the trial ends. The data of these unpaid accounts has no backup copy and cannot be recovered once deleted; you may export it before then.
Your Account and Your Responsibilities
- The information you provide at sign-up, including your company name, national ID and mobile number, must be accurate and kept up to date.
- You are responsible for safeguarding your password and the access of any staff you add to the system. Any action taken through your account is deemed to be your own action.
- You are responsible for the accuracy of the accounting documents, invoices, tax reports and insurance reports you record in the system; the system is a tool for recording and calculation and does not replace your accountant or tax adviser.
- Using the service for unlawful activity, sending unsolicited bulk messages, attacking other systems or attempting to access other customers’ data is prohibited.
- If you suspect that someone else has gained access to your account, change your password immediately and let us know.
Payment and Subscription Renewal
The price of each plan is shown on the pricing page in tomans, inclusive of value added tax. Payment is made through a reputable Iranian bank payment gateway, and an official invoice is issued to you after a successful payment.
Your subscription is active for the period you have purchased. Before the period ends, we send you a reminder by SMS or email, and renewal takes place through a new payment; we never charge any amount without your permission. If plan prices change, the new price applies only from the next period, and any period already paid for remains unaffected.
Refunds
If you are not satisfied with the service, you may request a refund within 7 days after your first payment for any subscription, and you will receive the full amount paid for that period. After this deadline, the fee for a period that has already begun is not refunded, but the subscription remains active until the end of that period and is not renewed.
Fees for separately ordered services that have already been performed, such as setup, data migration or training, are non-refundable. Refunds are paid to the same card or account from which the payment was made.
Subdomain, Custom Domain and Smart Features
Each account receives a subdomain such as “yourname.zdr.ir”. If your plan includes custom domain connection, you may connect your own domain to the system. You own the domain, and the cost of registering or renewing it is separate from the subscription.
Part of the dashboard shows automatic recommendations and alerts, such as a storage capacity alert or a user-count alert. These recommendations are generated from technical statistics and the status of your account, and the final decision on your business, taxes and contracts rests with you.
Data Ownership and Data Export
The data you enter into the system belongs to you, not to us. We use it solely to provide this service and we never sell it. At any time, whether during your subscription or afterwards until your account is deleted, you may export your information or ask us to deliver a complete backup copy to you.
ERPNext is open-source software and our Persian extensions are built without lock-in; so if one day you decide to move the system to your own server, the way is open.
Suspension and Deletion of Accounts
If the trial period or subscription ends and no payment is made, access to the system is suspended. After a subscription is cancelled, the account data is retained for 30 days so that you have the opportunity to pay or export your data; before final deletion we notify you by SMS or email. Once deleted, the data cannot be recovered.
In the event of a serious breach of these terms, such as using the service for unlawful activity or attacking the system, we may suspend the account immediately and will inform you of the reason.
You may also close your account at any time. Simply submit a request through the contact page.
Limitation of Liability
We do our utmost to keep the system stable, fast and secure and to back up data regularly. Nevertheless, no internet service is ever entirely uninterrupted; brief outages for maintenance, nationwide internet disruptions, power failures at the data center or other events beyond our control may occur.
We make no numerical availability commitment and offer no separate compensation for downtime; the service is provided on a best-efforts basis for stability.
In any event, our liability is limited to the amount you have paid for the relevant subscription during the preceding three months. We are not liable for indirect losses, such as loss of profit or loss of business opportunity.
Changes to These Terms
We may update these terms in response to changes in the law or in the features of the service. The date of the latest update is shown at the top of this page, and we notify active customers of significant changes before they take effect.
Governing Law and Dispute Resolution
This agreement is governed by the laws of the Islamic Republic of Iran. If a dispute arises, we will first try to resolve it through discussion; if that does not succeed, the competent courts of the city of Tehran shall have jurisdiction.
Contact
For questions about these terms, refund requests or account closure, send us a message through our contact page or email admin@abrak.org. Office address: No. 1994, Valiasr Street, next to Africa Cinema, Tehran, Iran.
To learn what data we keep about you, please read our Privacy Policy.